Return Policy

If the buyer takes delivery of goods ordered from us and finds any discrepancy between the delivery documents and the goods received, for any reason, he/she must advise us of the discrepancy within seven days.

If the buyer suspects that a consignment from us has been lost in transit he/she must advise us as soon as possible.

Our liability will be limited to replacing or repairing missing or damaged goods. We will not be liable for any consequential loss resulting from goods lost or damaged in transit.

We will be responsible for goods in transit until delivered to the buyer, except where delivery is postponed at the buyer’s request. We will also not be liable for any damage caused to any buyer’s property left with us regardless of how it is caused.

If any goods supplied by us are found by the buyer to be defective, the buyer must inform us with 14 days of receipt of the goods, in writing, of the nature of the defect. This also applies to goods manufactured to the buyer’s specifications, which the buyer deems are incorrect. Our liability in such cases will be limited to replacing or repairing the defective or incorrect item. We will not be responsible for any direct or consequential loss arising from such defective or incorrect goods.

Where goods are to be replaced by us, credit will be made for the original goods and a new invoice issued for the replacements.

In the case where the customer has incorrectly ordered goods, or requires to return goods that were supplied correctly but are no longer required, we will accept return of those goods, as long as they are still in merchantable condition, but will only credit 90% of the original sale price, and 0% of any carriage charge.